Shipping policy
Shipping Policy
Welcome to Al Hasnain Collection.
We aim to deliver your orders quickly, safely, and efficiently across Pakistan.
Order Processing
All orders are processed after confirmation. Orders are usually prepared and dispatched within 1–3 working days.
Orders placed on Sundays or public holidays may be processed on the next working day.
Delivery Time
Estimated delivery time:
- Major Cities: 3–5 working days
- Other Areas: 5–7 working days
Delivery timing may vary depending on:
- Customer location
- Courier service operations
- Weather conditions
- Public holidays or unexpected delays
Shipping Charges
Shipping charges may vary depending on:
- Order size
- Delivery location
- Ongoing promotions or offers
Any applicable delivery charges will be shown during checkout.
Customers must ensure they are available to receive the parcel at the provided address.
Order Tracking
Once your order is shipped, you may receive tracking details through WhatsApp, SMS, or email depending on availability.
Incorrect Address
Customers are responsible for providing accurate shipping information.
If an incorrect or incomplete address is provided:
- Delivery delays may occur
- Additional charges may apply
- Order cancellation may happen in some cases
Delayed Deliveries
While we try our best to deliver orders on time, delays may occasionally happen due to courier or operational issues beyond our control.
We appreciate your patience and understanding in such situations.